Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our properties, use "Request a Showing" or home-valuation features, or otherwise contact us. This may include:

• Contact Information: Name, email address, phone number, and mailing address.

• Real Estate Preferences: Property search criteria, saved homes, and neighborhood interests.

• Usage Data: IP addresses, browser types, and tracking information collected automatically via cookies or similar technologies to optimize your experience.

 

2. How Your Information is Routed and Managed (CRM Disclosure)

When you submit an inquiry, complete a form, or request a home valuation, your personal data does not simply sit in an email inbox.

• Follow Up Boss CRM: Your contact information and property interests are securely routed to our Customer Relationship Management (CRM) system, Follow Up Boss, which acts as our backend data processor.

• Lead Routing: Your information is assigned to one of our licensed real estate professionals or integration partners to respond to your specific request.

• Communications: By submitting your information, you acknowledge that you may receive ongoing communications, including automated email drip campaigns, market updates, and manual outreach from our assigned agent.

 

3. Zillow Group Affiliation and Mutual Customer Data

Follow Up Boss is a brand owned and operated by Zillow, Inc. (ZINC).

• Agent-Only Isolation: Data you enter on this website remains our proprietary customer data. Zillow Group cannot access, scrape, or market to your leads directly using our isolated isolated FUB data without explicit user consent.

• Mutual Customer Relationship (Zillow Pro): If you choose to engage with us via an invitation to connect on Zillow (such as establishing a "My Agent" relationship), or if you independently maintain a consumer profile with a Zillow Group brand, certain data may be cross-referenced or synced to enrich your home-buying experience. This allows us to view your public Zillow search activity within our FUB dashboard to better serve you. Any data independent to Zillow is governed by Zillow's Privacy Notice.

 

4. Text Messaging and A2P 10DLC Compliance

In compliance with mobile carrier requirements and A2P 10DLC regulations, we strictly regulate our mobile communications:

• Explicit Opt-In: Mobile phone numbers collected through our online forms are only used for text messaging (SMS) when you provide explicit consent. SMS consent cannot be made mandatory for form submission.

• No Third-Party Sharing: Mobile information and SMS consent data will not be shared, sold, or rented to any third parties or affiliates for marketing or promotional purposes.

• Opt-Out / Help Instructions: You can opt out of text communications at any time by replying STOP to any text message you receive from us. For assistance, you can reply HELP or contact us directly at alexishughesre@gmail.com. Message and data rates may apply, and message frequency varies based on your interaction.

 

5. Sharing and Disclosing Information

We do not sell your personal information. We only share information with:

• Service Providers: Third-party vendors who assist with our business operations, website hosting, and email delivery (such as Follow Up Boss).

• Legal Obligations: If required by law, subpoena, or to protect the safety and rights of our brokerage, agents, or clients.

 

6. Children's Privacy

Our Site is targeted toward individuals looking to buy, sell, or rent real estate. We do not knowingly collect or solicit personal data from children under the age of 13. If we learn that we have collected information from a child under 13, it will be deleted immediately.

 

7. State-Specific Privacy Rights (e.g., CCPA / CPRA)

Depending on your state of residence (such as California), you may have specific rights regarding your personal information. These include the right to request access, correction, deletion, or to opt-out of data processing. To exercise these rights, contact us using the details below.

 

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Business Name: WES Realty LLC

• Email Address: alexishughesre@gmail.com

• Phone Number: 704-773-2117